Return Policy for Medical Technology Products
14 days right of return
1. General Provisions
We place great importance on the quality of our medical technology products and offer our customers a transparent and fair return policy. Please read the following provisions carefully.
2. Return for Defect or Repair
If a product is defective or requires repair after purchase, we will cover the return shipping costs. Please contact our customer service to receive a return label and further instructions on processing your return.
3. Return for Customer Decision
If you decide to return a product without any defect or repair issue, you will be responsible for the return shipping costs.
4. Conditions for a Return
A return is only possible if the following conditions are met:
- The product is in its original packaging.
- The product's seal is intact.
- The product has not been used or opened.
5. Return Process
- Contact our customer service via email or phone to request a return.
- You will receive confirmation and further instructions from us.
- Securely package the product and send it to the specified return address.
- Once we receive and inspect the item, we will process your refund according to our refund policy.
6. Exclusions from Returns
Products that are unsealed or opened are excluded from returns for hygiene and safety reasons.
If you have any questions, feel free to contact us at any time.
Your V-MEDTECH Customer Service