At V-MEDTECH, we want our return and refund conditions to be clear and transparent. The following information explains how returns, cancellations and refunds are handled.
14-Day Right of Withdrawal for Consumers
Consumers generally have the right to withdraw from a distance sales contract within 14 days without giving any reason, subject to the applicable statutory provisions.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.
To exercise your right of withdrawal, please inform us of your decision by a clear statement, for example by email.
HARSCH GmbH – V-MEDTECH
Mühlgasse 22
78549 Spaichingen
Germany
Email: [email protected]
Phone: +49 7424 703 3252
To meet the withdrawal deadline, it is sufficient to send your notification before the 14-day withdrawal period has expired.
Returning Products After Withdrawal
After notifying us of your withdrawal, the goods must be returned without undue delay and no later than 14 days after informing us of your decision to withdraw.
Please return products to:
HARSCH GmbH – V-MEDTECH
Mühlgasse 22
78549 Spaichingen
Germany
We recommend contacting our customer service before sending a return so that we can provide the appropriate return instructions.
Return Shipping Costs
If you exercise your statutory right of withdrawal because you have changed your mind, you are generally responsible for the direct cost of returning the goods, unless otherwise agreed.
If you receive an incorrect, damaged or defective product, please contact us before returning it. Where we are responsible for the return, we will provide appropriate return instructions and, where applicable, arrange or cover the return shipping costs.
Condition of Returned Products
Please handle products carefully and return them, where reasonably possible, with their original packaging and accessories.
You may inspect a product to the extent necessary to establish its nature, characteristics and functionality. You may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.
The absence or damage of the original packaging does not automatically exclude the statutory right of withdrawal, except where a statutory exclusion applies.
Hygiene and Medical Products
Certain products may be excluded from the statutory right of withdrawal where the goods are sealed and are not suitable for return for health protection or hygiene reasons and the seal has been removed after delivery.
This may apply to certain medical, diagnostic, hygiene or patient-contact products.
The applicability of an exclusion depends on the individual product and the applicable statutory provisions. Opening ordinary transport or outer packaging does not automatically exclude a product from return.
Refunds
If you validly exercise your statutory right of withdrawal, we will refund the payments received from you in accordance with the applicable statutory requirements, including the cost of our least expensive standard delivery option where required by law.
Additional costs resulting from your choice of a more expensive delivery method, such as express shipping, are not refundable beyond the cost of the standard delivery option where permitted by law.
Refunds will generally be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have returned them, whichever occurs first, where permitted by law.
Defective, Damaged or Incorrect Products
The statutory right of withdrawal is separate from your rights in relation to defective or non-conforming goods.
If an item arrives damaged, is incorrect or appears to be defective, please contact our customer service as soon as possible before returning it.
Please provide your order number and, where helpful, photographs or a description of the problem. We will provide instructions for the appropriate next steps.
Your statutory warranty rights remain unaffected.
Business Customers
The statutory 14-day consumer right of withdrawal generally applies to consumers, not to customers purchasing exclusively in the course of their commercial or professional activity.
Returns by business customers outside statutory warranty or defect claims therefore require prior agreement with V-MEDTECH.
Please contact us before returning any business order.
International Returns
Customers returning goods from outside Germany are responsible for ensuring that the shipment is correctly declared as a return where customs formalities apply.
Please contact us before returning goods from a non-EU country so that we can provide the appropriate return information. Any import duties, taxes or customs charges incorrectly generated by an improperly declared return may not be reimbursable.
Contact
For questions about withdrawals, returns, damaged products or refunds, please contact:
HARSCH GmbH – V-MEDTECH
Mühlgasse 22
78549 Spaichingen
Germany
Email: [email protected]
Phone: +49 7424 703 3252
Our customer service team will be happy to assist you with the return process.