General Terms and Conditions (GTC) for the V-MEDTECH Online Shop
§ 1 Scope
(1) These General Terms and Conditions (GTC) apply to all contracts concluded via the online shop between us, [Name and Address of the Provider], and consumers.
(2) Consumers within the meaning of these GTC are natural persons who enter into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB).
§ 2 Conclusion of Contract
(1) The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an order.
(2) The customer can select products from the assortment and collect them in a virtual shopping cart using the “Add to Cart” button. By submitting the order using the “Buy Now” button, the customer makes a binding offer to purchase.
(3) The provider confirms receipt of the order by email. This confirmation does not yet constitute acceptance of the offer. The contract is only concluded with the provider’s explicit acceptance or by dispatching the goods.
§ 3 Prices and Payment
(1) All prices are final prices including statutory VAT. Any additional shipping costs are listed separately.
(2) Payment can be made by credit card, PayPal, prepayment, or other payment methods offered in the online shop.
(3) The invoice amount is due immediately unless otherwise agreed.
§ 4 Delivery
(1) Delivery is made to the address specified by the customer within the delivery period indicated in the online shop.
(2) The provider is not liable for delivery delays caused by circumstances beyond its control (e.g., force majeure).
§ 5 Right of Withdrawal
(1) Consumers have a statutory right of withdrawal. The cancellation policy is provided to the customer during the order process and in the confirmation email.
(2) Exclusion of the Right of Withdrawal: The right of withdrawal does not apply to products that are sealed for hygiene reasons and whose seal has been removed after delivery. Returns are also excluded if the products have been used or are no longer in their original packaging.
§ 6 Warranty
(1) The statutory warranty rights apply.
(2) Complaints can be asserted within the statutory periods. The customer must notify defects immediately after their discovery.
§ 7 Liability
(1) The provider is liable without limitation for intent and gross negligence as well as for injury to life, body, or health.
(2) In cases of slight negligence, the provider is only liable for breaches of essential contractual obligations (cardinal obligations) and limited to typical and foreseeable damage.
§ 8 Data Protection
(1) The provider processes the customer’s personal data solely for the purpose of processing the order and in accordance with legal provisions.
(2) Further information can be found in the provider’s privacy policy, available in the online shop.
§ 9 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) Should any provision of these GTC be invalid or become invalid, the validity of the remaining provisions shall remain unaffected.
(3) The place of performance and jurisdiction is the provider’s registered office, provided the customer is a merchant.