FAQ - Frequently Asked Questions
If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
How can I pay for my order?
We accept Visa, MasterCard, and American Express credit and debit cards, PayPal and Bank transfer for your convenience.
How do I find out the exact shipping costs?
Select the products you want and place them in the shopping cart. Go to the shopping cart and enter the country of delivery. You get an overview of the delivery methods and the costs
Can I track my order?
Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts processed 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
How can I change something in my order?
If you need to change something your order, please contact us immediately. We usually process orders within 24 hours, and once we have processed your order, we will be unable to make any changes.
- Change order
- Cancel order online
- Cancel order using automated system
- Unable to cancel order
Can I return an item?
There are strict rules regarding hygiene in the medical field. Therefore, the return must always be treated individually. If the goods are unopened, it is always possible. Once the goods have been sent and you have changed your mind, you refuse to accept the package.
How long will my order take to be delivered?
Delivery times depend on your location and the choice of shipping method (Economy or Express).
Do I need an account and what are the benefits?
It's not required to create an account. But, having an account provides easier checkout, tracking number, order overview, the ability to create and send a wishlist, and a customized shopping experience.